Refund Policy

Refund & Return Policy

Effective Date: 25 May, 2025
Last Updated: 25 May, 2025

At Koprm, we take great pride in the quality and craftsmanship of our handcrafted copper products. Each piece is carefully inspected before shipment to ensure it meets our high standards. As a result, all sales are final, and we do not accept returns or offer refunds unless the item is delivered in a damaged or defective condition.

Eligibility for Return or Refund

We will offer a replacement or refund only under the following conditions:

  • The product was received damaged or defective.

  • The issue is reported to us within 48 hours of delivery.

  • You provide clear photographic evidence of the damage or defect along with your order details.

Non-Returnable/Non-Refundable Items

We do not accept returns or issue refunds for:

  • Change of mind or personal preference.

  • Minor color, size, or texture variations due to the handcrafted nature of the product.

  • Products that have been used or are not in their original packaging.

  • Orders reported after the 48-hour reporting window.

How to Request a Return or Refund

  1. Contact us within 48 hours of receiving the product at [Insert Email Address], with your order number and photos of the damaged item.

  2. Our team will review your request and respond within [2–3] business days.

  3. If approved, we will initiate a replacement or refund to your original method of payment.

Shipping Costs

  • If the return is approved due to damage or defect, we will cover the return shipping cost.

  • In all other cases, shipping charges are non-refundable.

Note

As our products are handmade, slight variations in color, finish, or texture are part of their unique character and not considered defects.

We appreciate your understanding and support of artisan-crafted goods.

If you have any concerns, feel free to reach out to us at:

Koprm Customer Support
Email: koprm.radhikatradersindia@gmail.com
Phone: 9310039871